Terms Of Service

Last Updated: 4 October 2026

Welcome to LAAYA. These Terms of Service govern your use of the LAAYA website, laaya.in, and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. About LAAYA

LAAYA is an online fashion and apparel store offering clothing and related products through our website.

Website: laaya.in
Email: hello@laaya.in
Customer Support: support@laaya.in

Throughout these Terms, "LAAYA", "we", "us", and "our" refer to LAAYA. "You" or "customer" refers to any person accessing our website or purchasing our products.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, interfere with, or attempt to gain unauthorized access to our website or systems.

If you are under the legal age to enter into contracts in your jurisdiction, you should use the website only with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However:

  • Actual product colours may vary slightly depending on your device or screen.
  • Minor variations in measurements may occur.
  • Product availability may change without notice.
  • We reserve the right to correct errors in product descriptions, pricing, or availability.

We do not guarantee that every product displayed on the website will always be available.

4. Pricing

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices may change at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and refund any amount already paid.

Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation containing your order details.

An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order in situations including:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Shipping restrictions
  • Technical errors
  • Other circumstances beyond our reasonable control

If we cancel an order that has already been paid for, the eligible amount will be refunded to the original payment method or through another appropriate refund method.

6. Payment

We accept the payment methods displayed at checkout.

You agree to provide accurate billing and payment information.

Payments may be processed through third-party payment providers. LAAYA does not directly store your complete payment card details.

We are not responsible for delays or failures caused by third-party payment processors, banks, or payment networks.

7. Shipping and Delivery

We ship products to the locations available during checkout.

Estimated delivery times displayed on the website are estimates and are not guaranteed delivery dates.

Delivery may be delayed due to circumstances including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect address information
  • Natural disasters
  • Operational disruptions
  • Government restrictions
  • Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operations.

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Cash on Delivery

Where Cash on Delivery (COD) is available, additional terms or charges may apply.

LAAYA may restrict or disable COD availability for certain locations, products, order values, or customers.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future orders.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Products must generally be returned in their original condition, unused, unworn, unwashed, and with original tags and packaging where applicable.

Certain products may not be eligible for return or exchange due to hygiene, customization, clearance, or other applicable restrictions.

Before returning a product, customers should review our current Return & Refund Policy and follow the required process.

We reserve the right to reject returns that do not meet the applicable return conditions.

10. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at support@laaya.in as soon as possible.

We may request photographs, videos, order information, or other evidence to assess the issue.

After verification, we may provide an appropriate resolution, which may include replacement, exchange, refund, or another remedy permitted under applicable law and our policies.

11. Order Cancellation

Cancellation requests may only be accepted before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

We reserve the right to cancel orders where necessary due to product availability, pricing errors, suspected fraud, or other legitimate reasons.

12. Intellectual Property

All content available on the LAAYA website, including but not limited to:

  • LAAYA name and logo
  • Product images
  • Website design
  • Graphics
  • Text
  • Product descriptions
  • Videos
  • Icons
  • Trademarks
  • Branding

is owned by or licensed to LAAYA unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

13. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to LAAYA, you confirm that you have the right to submit that content.

By submitting content, you grant LAAYA permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

14. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to access restricted areas or systems.
  • Introduce viruses, malware, or harmful code.
  • Scrape or copy website content without permission.
  • Interfere with website functionality.
  • Use automated systems to abuse the website.
  • Engage in fraudulent purchasing activity.
  • Impersonate another person or entity.

We reserve the right to restrict or terminate access to the website where necessary.

15. Third-Party Services

Our website may use third-party services including payment gateways, shipping providers, analytics services, ecommerce platforms, marketing platforms, and other service providers.

Your use of certain third-party services may also be subject to their respective terms and policies.

LAAYA is not responsible for the independent actions, policies, or services of third parties.

16. Limitation of Liability

To the maximum extent permitted by applicable law, LAAYA will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

17. Force Majeure

LAAYA will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, internet or technology failures, pandemics, or other similar events.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the applicable matter.

21. Contact Us

If you have questions regarding these Terms, orders, products, or our policies, please contact us:

LAAYA
Website: laaya.in
Email: hello@laaya.in
Customer Support: support@laaya.in